Privacy Policy
Last updated: 10/18/2026
This Privacy Policy explains what information HavnLine collects, how it's used, and who it's shared with.
1. Information we collect
- Account information: name and email.
- Business information: name, address, hours, menu, knowledge base.
- Call and customer data: phone numbers, transcripts, orders.
- Payment information: handled entirely by Stripe.
2. SMS messaging & consent
Customers consent verbally, over the phone, at the moment they provide their phone number to place an order. No numbers are collected any other way. Reply STOP to opt out, HELP for assistance.
No mobile information — including text messaging originator opt-in data and consent — will be shared with any third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the order confirmation the customer consented to and for no other purpose.
3. How we use this information
To operate the Service. We do not sell your data.
4. Who we share it with
Twilio, Anthropic, ElevenLabs, Stripe, and Supabase — minimum necessary data only. Mobile opt-in/consent data is never shared for marketing purposes.
5. Data isolation between businesses
Each business's data is isolated via database-level access controls.
6. Data retention
Retained while your account is active; deletion available on request.
7. Your rights
Access, correct, or delete your information anytime.
8. Children's privacy
Not directed at children under 13.
9. Cookies
We use a small session cookie (via Supabase) to keep you signed in — this is strictly necessary for the Service to work and isn't optional. If you accept cookies when asked, we also load Tawk.to to power live chat support, which sets its own cookies; if you decline, live chat stays off and no additional cookies are set. You can change this choice at any time by clearing your browser's site data for this domain.
10. Changes
We'll update the date above when this changes.