HavnLine SMS Program Terms

The complete opt-in flow (Call to Action)

1. A customer calls a restaurant phone number that uses HavnLine. The call is answered live by that restaurant's AI order-taker.
2. Once the customer has built their order and confirmed it's correct out loud, the AI verbally asks for and collects the customer's name and phone number during that same live call.
3. Immediately after collecting the phone number, the AI verbally asks for permission, out loud, on the call — this is a real request, not a notification, and the customer can decline:
   "Is it okay if I text you an order confirmation? You can reply STOP anytime to opt out."
4. The customer verbally agrees ("yes," "sure," "sounds good," etc.) before any message is sent. If the customer declines or doesn't agree, no text is ever sent to that number for that order — this is enforced by the system itself, not just a described intention. This verbal agreement is the Call to Action — there is no web form or checkbox anywhere in this flow, since consent is requested and captured verbally, in real time, on the same call.
5. Only after receiving that verbal "yes" is that phone number eligible to receive a message about that specific order.
6. No unrelated or marketing messages are ever sent. No further messages are sent to that number for a different, new order unless the customer calls and orders again, repeating the same verbal consent request described above.